Dynamics 365 Application Portfolio Management
Dynamics 365 application portfolio management covers the ongoing management, support, and operational governance of Dynamics 365 as a deployed enterprise platform. This page outlines what Dynamics 365-specific managed services involve, the platform constraints that shape service delivery, and what to look for when selecting a managed services provider with Dynamics 365 expertise.
Dynamics 365 platform profile
What Dynamics 365 managed services covers
A managed services engagement for Dynamics 365 typically spans: application monitoring and alerting, patch and upgrade management, incident response (Tier 2/3), integration health monitoring, user administration, and periodic health checks. The scope is constrained by the deployment model — SaaS deployments shift infrastructure responsibility to Dynamics 365 vendor; managed services focuses on configuration, integration, and functional support.
Platform strengths relevant to managed services
Deep Microsoft 365 integration; Power Platform for low-code customisation; strong partner ecosystem
Known constraints that affect service delivery
Module fragmentation (F&O vs Business Central vs Sales are separate SKUs); licensing can be complex
Compliance modules
Dynamics 365 includes or integrates compliance controls for: SOX, HIPAA, GDPR, ASC 606. Managed services providers should evidence familiarity with these modules if your environment is in scope for any of these frameworks.
Integration approach
Integration health is a primary managed services responsibility. Dynamics 365 uses: Azure Integration Services; Power Automate; 300+ pre-built connectors. Your managed services provider should include integration monitoring in their SLA coverage — a failed integration is a business outage even when the application itself is up.
What to ask a prospective Dynamics 365 managed services provider
- How many Dynamics 365 clients do you currently manage, and what is the breakdown by deployment model?
- What does your upgrade process look like — who owns regression testing, and what is the typical lead time?
- How do you monitor integration health, and what is your alert-to-resolution SLA for a failed integration?
- Who holds the escalation relationship with Dynamics 365 vendor support, and what tier is that relationship?
- What does handover look like if we terminate — what documentation, data, and access do we receive?
Ready to assess your ERP managed services options?
Our specialists work with IT directors and finance leads at organisations managing one or more ERP platforms. An assessment takes 45 minutes and produces a written summary you can share with your steering committee.