SOX: Erp Support Services
The Sarbanes-Oxley Act (SOX) requires public companies to maintain internal controls over financial reporting (ICFR). Section 404 requires management to assess these controls annually and external auditors to attest to that assessment.
How SOX affects ERP managed services
The ERP is the primary system of record for financial data. SOX control objectives — segregation of duties, access controls, change management, and audit trail — all have direct ERP configuration implications. A managed services provider operating your ERP must understand your SOX control environment and must not take actions that create control deficiencies.
Managed services controls for SOX compliance
| Control area | Managed services requirement | Evidence type |
|---|---|---|
| Access management | Provider access to production must follow least-privilege principle. Privileged access must be time-limited and logged. | Access logs, PAM tool reports |
| Change management | Every change to production configuration must go through an approved change process with before/after documentation. | Change tickets, approval records |
| Audit trail integrity | The provider must not modify or delete audit log data. Log integrity must be demonstrable (hash or WORM storage). | Log integrity reports |
| Incident response | Security incidents (or potential SOX breaches) must follow a documented escalation path with defined notification timelines. | Incident records, notification evidence |
| Subcontractor management | If the provider uses subcontractors with access to in-scope data, those relationships must be disclosed and governed. | Subprocessor list, flow-down agreements |
What to include in your managed services contract for SOX
- A right-to-audit clause allowing your auditors (or external auditors) to review the provider's controls relevant to your environment
- A breach/incident notification SLA aligned to SOX timelines
- An obligation to maintain SOC 2 Type II certification (or equivalent) and provide reports annually
- A prohibition on using your data to train models or for purposes beyond service delivery
- A data return/deletion clause at contract termination
Ready to assess your ERP managed services options?
Our specialists work with IT directors and finance leads at organisations managing one or more ERP platforms. An assessment takes 45 minutes and produces a written summary you can share with your steering committee.